Terms & Conditions

1. Restaurant, Events & Cookery School

1.1. The Contract

1.1.1 The terms of these terms and conditions constitute a legally binding contract (“the Contract”) between you, the client, and Forage & Season Limited (“Forage Kitchen”)

1.2 Course & Dining

1.2.1 All events should be attended on a punctual basis unless prevented by occurrences which are beyond your reasonable control.

1.2.2 You must comply with all rules and regulations issued by Forage Kitchen from time to time.

1.2.3 Forage Kitchen reserves the right to make changes to the advertised tutors and programme as necessary.

1.2.4 The dining/course fee includes all tuition and meals unless indicated.

1.2.5 Unless we have been notified explicitly of any dietary, or other requirements at the time of booking or at least 7 days prior and have agreed to them, we cannot guarantee that they will be met.

1.3 Fees, Refunds and Client Cancellation

1.3.1 To book your place full payment is required. For longer courses a deposit can be arranged with the bookings administrator if desired. Please contact us directly by email.

1.3.2 Cancellation of the event by you:

  • Less than one week before the event.  If we cannot find someone to take your spaces/tickets, then if you have given us more than 48hrs notice (by email), we will add you to our last-minute/call-off list.  Once on the list, we will contact you each time a last-minute table/course becomes available, and we will then allow you to use your original booking payment as payment towards the last-minute table/course (any difference will need to be paid in advance, and any credit will be left on your account).  Last-minute tables/courses are offered on a first-come-first-served basis.  You will stay on the list for 24 months from your cancellation date and need to use your credit in that time.  Last-minute tables & courses are out of our control so they may not become available often.
  • More than one week but less than four weeks before the event – If possible the places/event will be released for sale and if re-sold Forage Kitchen will issue vouchers or a transfer to another course or event of the same value. An administration fee of £10 will be charged.
  • More than 4 weeks notice – Forage Kitchen will transfer you to another course/event of the same value at no extra charge or at Forage Kitchen’s discretion offer gift vouchers.

1.3.3 Friends or family are able to attend in your place providing Forage Kitchen has had details 24hours before the event begins. We can only cater for a change in dietary requirements with a minimum of 7 days notice.

1.3.4 In the event of illness, Forage Kitchen will require documentary evidence, in order to decide, at its discretion where it can be flexible with the cancellation policy.

1.3.5 Tickets bought as gifts carry the same cancellation policy.

1.4 Cancellation of a course by Forage Kitchen

1.4.1 Course cancellations are rare, but if Forage Kitchen has to cancel a course, all fees paid will either be refunded, transferred or vouchers issued for the same amount – which Forage Kitchen will decide given the circumstances.  No liability can be accepted for any consequential losses you might incur.

1.4.2 Any travel, accommodation or other arrangements, made for your participation on the course are entirely made at your own risk.

1.4.3 You are advised to insure yourself against any losses due to either you having to cancel your place, or the course being cancelled.

1.5 Gift Vouchers

1.5.1 Gift vouchers are valid for 12 months and will not be accepted beyond the expiry date unless the course date you wish to book is postponed or cancelled or there are special circumstances preventing you from using the voucher. They will be decided on a case by case basis at the discretion of Forage Kitchen.

1.5.2 Refunds are not available for gift vouchers but they can be transferred to any course or event or to another person.

1.5.3 Once a booking has been made with a gift voucher the terms 1.2 – 1.4 above apply.

1.6 Liability

1.6.1 You are advised not to bring any items of special value onto Forage Kitchen’s premises. Forage Kitchen will not accept responsibility for the loss of any personal possessions.

1.6.2 Forage Kitchen will not be liable for any loss suffered by you resulting from any event which is beyond the reasonable control of Forage Kitchen.

1.7 General

1.7.1 No failure or delay by Forage Kitchen in enforcing any of its rights under the Contract shall be deemed to be a waiver of such right.

1.7.2 The Contract shall be governed by English law.

1.8 Intellectual Property Rights

Nothing in this agreement permits the client to use the name ‘Forage Kitchen’ in any way or upon or in any advertisements, media, TV, film, social media, radio, cd or internet or to film or record any program upon our premises without the permission of Forage Kitchen.

Forage & Season) Limited
Blackthorpe Farm, Rougham, Bury St Edmunds, Suffolk, IP309JG

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